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coach3a6s
Dołączył: 11 Mar 2011
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Wysłany: Pon 8:42, 18 Kwi 2011 Temat postu: True Religion Bootcut Mind-Reading - For Salespeop |
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Assuming you said yeah,[link widoczny dla zalogowanych], here's how to do it. Ask the right questions and hear cautiously to the answers, your customer will tell you everything you want to know. Easy, eh?
'Can I help you with everything?' How many thousands of times do salespeople mention that every day? What response does it usually get? 'No thanks, I'm just looking'.
Some instances; 'What are the causes namely you are thinking of upgrading your microprocessor?' 'What problems did you have with the old one?' 'What missions do you use your calculator as?'
Now that the customer has revealed what their reasons are for being amused in your product or service,[link widoczny dla zalogowanych], you can react so accurately they may tell you,
'You've read my mind'
Just be detailed that you don't use closed questions where an open one would generate a better outcome, it's a mutual mistake. Here's a classical mis-use of a closed question.
Well it sounds effortless, yet it takes self-discipline to do it right. Let's start with the questions to ask.
That's a useless reply, and now the client may be fewer promising apt tell you what he actually wants, because he may feel a bit pressured. A good seller tin amend on this very simply; 'Good morn sir, my name is XYZABC, whether you need any help, equitable let me know. By the path, we've got a special on LKJHGFDS by the moment'.
Would you find it easier to get a marketing if you could peruse your customer's mind?
'Would this production give you the functions you need?', 'Is 50 pages per minute rapid ample for your petition?', 'Is Tuesday morning a good period to call you?'
These questions get specific items of information or confirmation that you have understood the customer correctly.
Those were entire open answers. I think you'll agree that with appropriate open questions, the message the customer reveals will help you make your presentation extra focused on what the customer cares approximately.
The 1st type is what are known for 'open' questions, meaning that they usually produce informative answers of some length - as disapproved to 'closed' questions which do the opposite.
Develop a set of good, pertinent open and closed questions to use while you are talking with customers. After a when, you will find that you can frequently query hardly ever the same ones each time. It helps because you then don't must think so hard about what you are working to ask next. Instead you can condense on listening carefully to the customer's answers.
That portion is fussy,[link widoczny dla zalogowanych], of lesson. It's tiny use to obtain a stream of good information coming from the customer . . . and then ignore it. I phone this 'Professional Listening'.
'Closed' questions have their uses, too.
'How do you tackle that problem at the moment?', 'How are the high gas amounts affecting your industry?'
Another question word which is ideal to use for open questions is 'how'.
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