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example, some companies view leadership as a competency on its own whilst others prefer to split leadership between a wide range of components (creativity, flexibility,[link widoczny dla zalogowanych], strategic thinking, vision, etc).
You will find below a spectrum of competency-based interview questions,[link widoczny dla zalogowanych], ordered by competency. The list is by no means complete but will give you an idea of what you can expect to be asked.
Interview Competency - Adaptability
Adjusts to changing environments whilst maintaining effectiveness
? Which change of job did you find the most difficult to make?
? Tell us about the biggest change that you have had to deal with. How did you cope with it?
Interview Competency - Compliance
Conforms to company policies and procedures
? How do you ensure compliance with policies in your area of responsibility?
? Tell us about a time when you went against company policy? Why did you do it and how did you handle it?
Interview Competency - Communication
Communicates effectively, listens sensitively,[link widoczny dla zalogowanych], adapts communication to audience and fosters effective communication with others
Verbal
? Tell us about a situation where your communication skills made a difference to a situation?
? Describe a time when you had to win someone over,[link widoczny dla zalogowanych], who was reluctant or unresponsive.
? Describe a situation where you had to explain something complex to a colleague or a client. Which problems did you encounter and how did you deal with them?
? What is the worst communication situation that you have experienced?
? How do you prepare for an important meeting?
? Tell us about a situation when you failed to communicate appropriately.
? Demonstrate how you vary your communication approach according to the audience that you are addressing.
? Describe a situation when you had to communicate a message to someone, knowing that you were right and that they were wrong and reluctant to accept your point of view.
Listening
? Give us an example where your listening skills proved crucial to an outcome.
? Tell us about a time when you were asked to summarise complex points.
? Tell us about a time when you had trouble remaining focussed on your audience. How did you handle this?
? What place does empathy play in your work? Give an example where you needed to show empathy?
? Describe a situation where you had to deal with an angry customer.
Written
? What type of writing have you done? Give examples? What makes you think that you are good at it?
? How do you feel writing a report differs from preparing an oral presentation?
? What positive and negative feedback have you received about your writing skills? Give an example where one of your reports was criticised.
? How do you plan the writing of a report?
Interview Competency - Conflict management
Encourages creative tension and differences of opinions. Anticipates and takes steps to prevent counter-productive confrontations. Manages and resolves conflicts and disagreements in a constructive manner.
? Tell us about a time when you felt that conflict or differences were a positive driving force in your organisation. How did handle the conflict to optimise its benefit?
? Tell us about a time when you had to deal with a conflict within your team.
? Tell us about a situation where conflict led to a negative outcome. How did you handle the situation and what did you learn from it?
? Give us an example where you were unable to deal with a difficult member of your team.
Interview Competency - Creativity and Innovation
Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting edge programs/processes.
? Tell us about a project or situation where you felt that the conventional approach would not be suitable. How did you derive
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